IT 2020 Campus Reopening Guide

Tulane IT is dedicated to providing the best educational experience during these unique times as Tulane prepares for the fall semester. This includes working diligently with Tulane leadership and campus services to retrofit over 180 classrooms with new or upgraded technology and releasing multiple software applications to meet the needs of our students, faculty, and staff. The following information is designed to guide our Tulane community through the many technologies that will enhance your experience during this new normal. 

Tulane University's Instructional Continuity Policy can be reviewed here.

Recommended Devices 

Most devices are compatible to Tulane's assortment of software applications as long as your device is running on a Windows 10 or Mac OS operating system. However, we highly discourage the use of Chromebooks due to many compatibility issues we have encountered with our software solutions.

To learn more about recommended devices or to purchase a computer, visit Technology Connection, our campus tech store. 

Tulane Credentials

A Tulane user's identification in the form of a unique nine digit identifier, email, and password. This allows Tulane users access to the university's secure systems, including Wavemail, Canvas, Gibson, Box, Zoom, Microsoft 365, password resets, VPN, Wifi (Eduroam), and many others. DO NOT share this information with anyone. When a user shares their credentials, they are not only putting their personal identification at risk, but also the entire university ecosystem. If a user needs to share information with a parent/guardian or co-worker from within their account, the user should securely log in first before sharing the information requested by that person.

Adobe Creative Cloud

Adobe is offering their Creative Cloud for free to Tulane Students through May 31st. Please go to https://creativecloud.adobe.com and log in with your Tulane credentials to access. If prompted, select “Company or School Account” to login.

AppsAnywhere

Designed for students to replace computer labs and provide a single source of access to all available software applications for Tulane students, AppsAnywhere will be release in August 2020. You can read more here.

Canvas

Tulane's learning management system (LMS) is the most used platform, along with Zoom, by students and faculty. Students can access their Canvas account using their Tulane username and password. This portal is also where IT, class, and other important announcements are posted. Students can also find knowledge base and useful tutorials on Canvas. 

Gibson

A portal that houses a student's Tulane account, academic records, and financial information. Gibson is one of the most important and used platforms within the Tulane toolkit. It is very important for students to protect their Gibson credentials and identification. We recommend that students do not share their login information with anyone. If parents or guardians would like to access information within this portal, we suggest students pull the information requested or walk through the portal with their parent or guardian after they have logged into their account.

Microsoft Office 365

Tulane provides to all students a free Microsoft Office 365 account, which includes Outlook (Tulane email), Word, PowerPoint, Excel, OneNote, SharePoint, and Teams. To login to your account, use your Tulane email and password at login, https://outlook.com/tulane.edu

Microsoft Teams

Launching in the fall of 2020, this collaboration and productivity application allows students to connect remotely with their peers, professors, and student organizations. The chat, file collaboration, and document creation features are great for study groups, project collaboration, chat, sharing information or announcements. 

Wavemail

Students can access their Wavemail account through Microsoft Office Outlook using their Tulane credentials. 

Zoom

A cloud-based video and audio conferencing software that includes collaboration, chat and webinar features for mobile and desktop devices. Most of your remote classes and meetings will use Zoom. Sign in to your TU Zoom account using your Tulane email and password.

Connecting Devices to Wifi

New and existing users on campus, please use the JoinNow quick link for Wifi authentication to connect to Eduroam (Wifi). In general, WiFi networks have a lot of settings which are difficult to get right manually.  JoinNow simplifies this for the user by providing cross-platform connection assistance, meaning Windows, Mac, and mobile devices can be configured. 

IT Service Desk and Support Portal

There are multiple ways to contact the service desk or to submit a service ticket. Service Now, support.tulane.edu, is our support platform that also houses our service catalog and knowledge base for the many services and products we provide. This portal is only available to individuals with a Tulane ID and password. Use our chat feature to easily and quickly search our knowledge base, submit a support request, or navigate the portal.

VPN Access for Internet Censorship

For students returning to countries with internet censorship, a Virtual Private Network (VPN) will allow you to access blocked Tulane sites and resources. A VPN client and Anti-Virus protection client must be installed on your device for remote access. Currently we have a limited number of concurrent connections; be sure to log off when your work is completed. IT is working to increase bandwidth and support for additional users.

**Please note that a VPN cannot be used without first installing Trend Micro, Tulane's Anti-Virus Solution.** 

  **Students are strongly encouraged to install and test these clients prior to returning home to ensure proper set-up**

Academic Software for Remote Learning

For an overview of the software products that are available along with instruction for access, please click here.

Tulane Credentials

A Tulane user's identification in the form of a unique nine digit identifier, email, and password. This allows Tulane users access to the university's secure systems, including Wavemail, Canvas, Gibson, Box, Zoom, Microsoft 365, password resets, VPN, Wifi (Eduroam), and many others. DO NOT share this information with anyone. When a user shares their credentials, they are not only putting their personal identification at risk, but also the entire university ecosystem. If a user needs to share information with a parent/guardian or co-worker from within their account, the user should securely log in first before sharing the information requested by that person.

Gibson

A portal that houses a student's Tulane account, academic records, and financial information. Gibson is one of the most important and used platforms within the Tulane toolkit. It is very important for students to protect their Gibson credentials and identification. We recommend that students do not share their login information with anyone. If parents or guardians would like to access information within this portal, we suggest students pull the information requested or walk through the portal with their parent or guardian after they have logged into their account.

Box

Box cloud storage allows you to store documents and files in Box and then access them anywhere, anytime, from any device.  Box also can sync files from your local hard disk automatically providing a backup that will always be available from other computers and devices. All Tulane faculty and staff have access to unlimited storage on Box and can view and access their content anywhere, anytime, on any device.

Zoom

A cloud-based video and audio conferencing software that includes collaboration, chat and webinar features for mobile and desktop devices. Most of your remote classes and meetings will use Zoom. Sign in to your TU Zoom account using your Tulane email and password.

Microsoft Teams

Launching in the fall of 2020, this collaboration and productivity application allows students to connect remotely with their peers, professors, and student organizations. The chat, file collaboration, and document creation features are great for study groups, project collaboration, chat, sharing information or announcements. 

LabArchives

LabArchives is a secure, cloud-based electronic lab notebook (ELN) designed for research. This ELN system enables researchers to capture, manage, store, and share information and data. LabArchives facilitates collaboration amongst researchers within a lab, institution, and with external stakeholders.

Wavemail

Students can access their Wavemail account through Microsoft Office Outlook using their Tulane credentials.

Connecting Devices to Wifi

New and existing users on campus, please use the JoinNow quick link for Wifi authentication to eduroam.  In general, WiFi networks have a lot of settings which are difficult to get right manually.  JoinNow simplifies this for the user by providing cross-platform connection assistance, meaning Windows, Mac, and mobile devices can be configured. 

IT Service Desk and Support Portal

The IT Service Desk provides support to all our students throughout the school year. There are multiple ways to contact the service desk or to submit a service ticket. Service Now is our support platform we use, which also houses our service catalog and knowledge base for the many services and products we provide. This portal is only available to individuals with a Tulane ID and password. Use our chat feature to easily and quickly search our knowledge base, submit a support request, or navigate the portal.

Canvas

Tulane's learning management system (LMS) is the most used platform, along with Zoom, by students and faculty. Students can access their Canvas account using their Tulane username and password. This portal is also where IT, class, and other important announcements are posted. Students can also find knowledge base and useful tutorials on Canvas. 

Gibson

A portal that houses a student's Tulane account, academic records, and financial information. Gibson is one of the most important and used platforms within the Tulane toolkit. It is very important for students to protect their Gibson credentials and identification. We recommend that students do not share their login information with anyone. If parents or guardians would like to access information within this portal, we suggest students pull the information requested or walk through the portal with their parent or guardian after they have logged into their account.

IT Service Desk and Support Portal

The IT Service Desk provides support to all our students throughout the school year. There are multiple ways to contact the service desk or to submit a service ticket. Service Now is our support platform we use, which also houses our service catalog and knowledge base for the many services and products we provide. This portal is only available to individuals with a Tulane ID and password. Use our chat feature to easily and quickly search our knowledge base, submit a support request, or navigate the portal.

Connecting Devices to Wifi

New and existing users on campus, please use the JoinNow quick link for Wifi authentication to eduroam.  In general, WiFi networks have a lot of settings which are difficult to get right manually.  JoinNow simplifies this for the user by providing cross-platform connection assistance, meaning Windows, Mac, and mobile devices can be configured. 

AppsAnywhere

Launching in August of 2020, this platform is designed to replace computer labs this semester as well as provide a single application to access the software available to students. 

Microsoft Office 365

Tulane provides to all students a free Microsoft Office 365 account, which includes Outlook (Tulane email), Word, PowerPoint, Excel, OneNote, SharePoint, and Teams. To login to your account, use your Tulane email and password at login, https://outlook.com/tulane.edu

Microsoft Teams

Launching in the fall of 2020, this collaboration and productivity application allows students to connect remotely with their peers, professors, and student organizations. The chat, file collaboration, and document creation features are great for study groups, project collaboration, chat, sharing information or announcements.

Technology Resources for Students

This webpage provides all the technology resources for students. For example, this is where a student can find a list of the portals they have access to login. Also, this provides information on managing their splash card, email, Tulane ID, and password.

Wavemail

Students can access their Wavemail account through Microsoft Office Outlook using their Tulane credentials.

Desktop Support COVID-19 Response Policy

Our team is dedicated to protecting our staff, students and the Tulane community by following recommendations outlined by the CDC. We have created a COVID-19 policy for how we manage desktop support. You can more read more about this policy here. 

Gibson Portal

Canvas

Setting Up Desktop Computers Remotely

For Staff and Faculty taking their office desktop computers home to work remotely, IT has created a guide for how to safely disassemble, transport, and reassemble your device: Please click here.

Remote Password Reset

If you are working remotely and not connected to Tulane's wireless network, then you must connect to the VPN to change your password. Follow these instructions to reset your password remotely. If you have forgotten your password and need to reset it, please click here.

Canvas (Learning Management System)

The ILC and CELT have provided a comprehensive training guide for the transition to online teaching. Please click here.

    Box (HIPAA Compliant File Storage)

    All Faculty and Staff users have unlimited online cloud storage through Box.  This storage is integrated with the Canvas LMS. For information on how to use Box in Canvas, please click here.

    Zoom

    Zoom Video Conferencing is available for Faculty, Staff, and Students. Video conferencing is fully interactive and allows all participants the ability to see, speak, hear, and screen-share with each other.

    Zoom Webinars

    A Zoom webinar is a view-only platform where only the host is visible and attendees cannot see each other. Tulane has two 100 user licenses, two 500 user licenses, and one single 1000 user license for webinars. To schedule a webinar, please click here (sign in may be required).

    Zoom Webinars can be broadcast to Facebook Live. For a how-to guide, please click here.

    Sharestream (Store Zoom video recordings)

    The ShareStream Media Platform can be used for uploading, editing, storing, managing and delivering video and audio content in a secure environment. The ILC has Sharestream training. Please click here.

    Fileshare/Network drive access

    Fileshare/network drive access is only available on the internal network. Please contact the Service Desk to have an IT representative assist you in migrating your files to Box cloud storage. If you need to access your files directly, a Virtual Private Network (VPN) client and Anti-Virus protection client can be installed on your device for remote access. Currently we have a limited number of concurrent connections; be sure to log off when your work is completed. IT is working to increase bandwidth and support for additional users.

    **Please note that a VPN cannot be used without first installing Trend Micro, Tulane's Anti-Virus Solution.** 

    Respondus Monitor (Proctoring Service)

    Proctoring services are available for remote exams. Please contact TeachAnywhere@tulane.edu for more information.

    Microsoft Teams (Collaboration Platform)

    Teams is available for Faculty and Staff collaboration. A guide to Teams is available, please click here. If you need a collaboration tool for your Students, please contact TeachAnywhere@tulane.edu.

    VPN

    For a quick guide to whether a Tulane application or website requires a Virtual Private Network (VPN) client to access from outside the internal network, please click here. If you are experiencing issues with your VPN, you may need to uninstall and reinstall it:

     For PC instructions click here.

    For Mac instructions click here.

    Gibson Portal

    Kronos (HR/Payroll)

    Oracle EBS (HR & Finance)

    Banner & Stationary In-Office Desktop Only Apps

    Only available on the internal network. If you need to access Banner remotely, a Virtual Private Network (VPN) client and anti-virus protection client can be installed on your device for remote access. Currently we have a limited number of concurrent connections, be sure to log off when your work is completed. IT is working to increase bandwidth and support for additional users. 

    **Please note that a VPN cannot be used without first installing Trend Micro, Tulane's anti-virus solution.** 

    Fileshare/Network drive access

    Fileshare/network drive access is only available on the internal network. Please contact the Service Desk to have an IT representative assist you in migrating your files to Box cloud storage. If you need to access your files directly, a Virtual Private Network (VPN) client and Anti-Virus protection client can be installed on your device for remote access. Currently we have a limited number of concurrent connections; be sure to log off when your work is completed. IT is working to increase bandwidth and support for additional users.

    **Please note that a VPN cannot be used without first installing Trend Micro, Tulane's Anti-Virus Solution.** 

    Printing

    Consult with your department about special printing procedures (i.e. (transcripts, diplomas, payroll checks). Please contact the Service Desk for further assistance.

    Phone System

    Several options are available for remote workers:

    Clearspan Anywhere allows you to place and receive calls from a cell phone as if it was your Tulane desk phone.  Inbound calls to your Tulane phone will ring both your desk phone and cell phone.  Outbound calls will show your Tulane phone number as the Caller-ID.  To request this service please visit Request Clearspan Anywhere and sign in to access the request page.

    • A soft phone is an application which is available for Windows/Mac/Mobile devices. A soft phone can be used to place and receive calls just as if it was your desk phone. To request a soft phone please visit Request a soft phone and sign in to access the request page
    • Fax transmissions can be received as an email attachment. To request this service, please visit Request Virtual Fax and sign in to access the request page

    Microsoft Teams (Collaboration Platform)

    Teams is available for Faculty and Staff collaboration. A guide to Teams is available, please click here. If you need a collaboration tool for your Students, please contact TeachAnywhere@tulane.edu.

    LabArchives

    LabArchives is a secure, cloud-based electronic lab notebook (ELN) designed for research. This ELN system enables researchers to capture, manage, store, and share information and data. LabArchives facilitates collaboration amongst researchers within a lab, institution, and with external stakeholders.

    Stationary In-Office Desktop Only Applications

    Stationary In-Office Desktop Only Applications are only available on the internal network. If you need to access directly, a Virtual Private Network (VPN) client and Anti-Virus protection client can be installed on your device for remote access. Currently we have a limited number of concurrent connections, be sure to log off when your work is completed. IT is working to increase bandwidth and support for additional users. 

    **Please note that a VPN cannot be used without first installing Trend Micro, Tulane's Anti-Virus Solution.** 

    Decentralized Storage and Infrastructure

    The Service Desk is here to assist with migrating your data to the data center. If your data cannot be migrated, you will need to contact your department head about creating a continuity plan.