IT 2020 Campus Reopening Guide

Welcome to Tulane! 

Our team, in partnership with Tulane leadership, has technologically enhanced over 180 classrooms and expanded our software offerings to meet the needs of our students, faculty, and staff. The following information is designed to guide our Tulane community through the many products and services that will enhance your experience during this new normal. 

Tulane University's Instructional Continuity Policy

 

Introducing Tulane's Tech Enhanced Classroom Experience

 

Connecting to Tulane WiFi

Laptops, Smartphones and Tablets
Go to wifi.tulane.edu. Your device will be selected automatically. Click "JoinNow" and follow the self-guided instructions. 

If the incorrect device is selected, then click on the drop down menu next to "Select your device" to select the correct one. 

Entertainment Devices (i.e. gaming consoles and smart TVs)
Entertainment devices must be registered to use the "Tulane" WiFi network. You will need the device's MAC address–a 12 character identification code, consisting of numbers and letters separated by colons and hyphens, usually located on the back of your device. 

Click here to locate your device's MAC address.

Click here to register your device

Once your device has been registered, wait 15 minutes and connect to the wifi network "Tulane.DO NOT connect to "Eduroam" or "Tulaneguest".

It should connect without asking for a username or password. If it does not connect, please call the Service Desk, 504-988-8888.

Recommended Devices 

Most devices are compatible to Tulane's assortment of software applications as long as your device is running on a Windows 10 or Mac OS operating system. However, we highly discourage the use of Chromebooks due to many compatibility issues we have encountered with our software solutions.

To learn more about recommended devices or to purchase a computer, visit Technology Connection, our campus tech store. 

AppsAnywhere

Designed for students as a single source to access to available Tulane software for students.  To access AppsAnywhere, go to software.tulane.edu and log in using your Tulane username and password. You will be prompted to take a self-guided tour and download the desktop client. Once you follow the self-guided download instructions, you will then be prompted to download the Horizon Cloudpaging application. Follow the steps on your screen. Click here for an easy to follow tutorial. 

Adobe Creative Cloud is available to Tulane students through AppsAnywhere. Once you login to AppsAnywhere, when you launch the Adobe software you will be prompted to login again using your credentials. Be sure to select “Company or School Account” if asked.

Canvas

Our learning management system (LMS) Canvas is the most used platform, along with Zoom, by students and faculty. Students can access their Canvas account using their Tulane username and password on instructure.tulane.com. This portal is also where students can find important announcements and additional knowledge base. 

Gibson

Tulane's portal that houses a your Tulane account, academic records, and financial information. Gibson is one of the most important and used platforms within your Tulane toolkit. It is very important for students to protect their Gibson credentials and identification. We recommend that students do not share their log in information with anyone. If parents or guardians would like to access information within this portal, we suggest students to sit down together with their parent/guardian after they have logged in to view their account.

Microsoft Office 365

Tulane provides a free Microsoft Office 365 account to all students, which includes Outlook (Tulane email), Word, PowerPoint, Excel, OneNote, SharePoint, and Teams. To log in to your account, visit https://outlook.com/tulane.edu and enter your Tulane email and password. 

Microsoft Teams- Coming Soon!

Launching in the fall of 2020, this collaboration and productivity application allows students to connect remotely with their peers, professors, and student organizations. The chat, file collaboration, and document creation features are great for study groups, project collaboration, chat, sharing information or announcements. 

Password Reset

To reset your Tulane password, go to password.tulane.edu and follow the instructions on the webpage. 

Tulane Credentials

Your Tulane credentials consist of your username, email (add the tulane.edu to your username), password, and your nine digit ID number. They allow you access to the university's secure systems, including Wavemail, Canvas, Gibson, Box, Zoom, Microsoft 365, password resets, VPN, Wifi, and many others. DO NOT share your credentials with anyone. If you do, you are not only putting your personal identification at risk, but also the entire university ecosystem. If you need to share account information with a parent/guardian, we recommend sitting down together to review the information after you login.

Wavemail

Students can access their Wavemail account through Microsoft Office Outlook using their Tulane credentials. 

Zoom

A cloud-based video and audio conferencing software that includes collaboration, chat and webinar features for mobile and desktop devices. Most of your remote classes and meetings will use Zoom. Sign in to your TU Zoom account using your Tulane email and password.

VPN Access for International Students

For students returning to countries with internet censorship, a Virtual Private Network (VPN) will allow you to access blocked Tulane sites and resources.

For VPN for internet censorship, please place a request here.

You must install Trend Micro, Tulane's anti-virus solution before downloading the VPN desktop client. 

Tulane Credentials

A Tulane user's identification in the form of a unique nine digit identifier, email, and password. This allows Tulane users access to the university's secure systems, including Wavemail, Canvas, Gibson, Box, Zoom, Microsoft 365, password resets, VPN, Wifi (Eduroam), and many others. DO NOT share this information with anyone. When a user shares their credentials, they are not only putting their personal identification at risk, but also the entire university ecosystem. If a user needs to share information with a parent/guardian or co-worker from within their account, the user should securely log in first before sharing the information requested by that person.

Box

Box cloud storage allows you to store documents and files in Box and then access them anywhere, anytime, from any device.  Box also can sync files from your local hard disk automatically providing a backup that will always be available from other computers and devices. All Tulane faculty and staff have access to unlimited storage on Box and can view and access their content anywhere, anytime, on any device.

Gibson

A portal that houses a student's Tulane account, academic records, and financial information. Gibson is one of the most important and used platforms within the Tulane toolkit. It is very important for students to protect their Gibson credentials and identification. We recommend that students do not share their login information with anyone. If parents or guardians would like to access information within this portal, we suggest students pull the information requested or walk through the portal with their parent or guardian after they have logged into their account.

LabArchives for Research

LabArchives is a secure, cloud-based electronic lab notebook (ELN) designed for research. This ELN system enables researchers to capture, manage, store, and share information and data. LabArchives facilitates collaboration amongst researchers within a lab, institution, and with external stakeholders.

Microsoft Teams- Just Launched!

This collaboration and productivity application allows students to connect remotely with their peers, professors, and student organizations. The chat, file collaboration, and document creation features are great for study groups, project collaboration, chat, sharing information or announcements. Use your Tulane credentials to log in to your account. 

Zoom- video conferencing solutions

A cloud-based video and audio conferencing software that includes collaboration, chat and webinar features for mobile and desktop devices. Most of your remote classes and meetings will use Zoom. Sign in to your TU Zoom account using your Tulane email and password.

Wavemail

Students can access their Wavemail account through Microsoft Office Outlook using their Tulane credentials.

 

AppsAnywhere

Launching in August of 2020, this platform is designed to replace computer labs this semester as well as provide a single application to access the software available to students. 

Canvas

Tulane's learning management system (LMS) is the most used platform, along with Zoom, by students and faculty. Students can access their Canvas account using their Tulane username and password. This portal is also where IT, class, and other important announcements are posted. Students can also find knowledge base and useful tutorials on Canvas. 

Gibson

A portal that houses a student's Tulane account, academic records, and financial information. Gibson is one of the most important and used platforms within the Tulane toolkit. It is very important for students to protect their Gibson credentials and identification. We recommend that students do not share their login information with anyone. If parents or guardians would like to access information within this portal, we suggest students pull the information requested or walk through the portal with their parent or guardian after they have logged into their account.

Microsoft Office 365

Tulane provides to all students a free Microsoft Office 365 account, which includes Outlook (Tulane email), Word, PowerPoint, Excel, OneNote, SharePoint, and Teams. Student can access their account, using their Tulane email and password, https://outlook.com/tulane.edu

Microsoft Teams- COMING SOON!

Launching in the fall of 2020, this collaboration and productivity application allows students to connect remotely with their peers, professors, and student organizations. The chat, file collaboration, and document creation features are great for study groups, project collaboration, chat, sharing information or announcements.

Technology Resources for Students

This webpage provides all the technology resources for students. For example, this is where a student can find a list of the portals they have access to login. Also, this provides information on managing their splash card, email, Tulane ID, and password. We recommend all students use their AppsAnywhere account to easily access the software available to them. 

Service Desk

Our team is dedicated to providing the best support services to our entire Tulane community. If your student needs technology support, please have them contact our Service Desk. They can access the portal, support.tulane.edu, to submit a ticket or chat with a service desk team. You may also email help@tulane.edu.

 

Canvas

Tulane's learning management system (LMS) is the most used platform, along with Zoom, by faculty and students. Faculty can access their Canvas account using their Tulane username and password on tulane.instructure.com. This portal is also where faculty can find knowledge base and important university announcements.

IT's Innovative Learning Center (ILC) and the Center for Engaged Learning and Teaching (CELT) have created a comprehensive training guide for the transition to online teaching. Please click here.

Gibson

Setting Up Your Remote Desktop 

Need assistance setting up your home office? Here is a guide on how to safely disassemble and transport your office desktop to reassemble in your home office.

Remote Password Reset

To reset or change your Tulane password, visit https://password.tulane.edu.
IMPORTANT: If you are working remotely and not connected to Tulane's wireless network, then you must connect to the VPN first before changing your Tulane password. Follow these instructions if you forgot your password and need to reset it. 

Box, a cloud file storage solution

A HIPAA-compliant, unlimited cloud storage solution available to all faculty, staff and students. Box is integrated with your Tulane Canvas account and offers unlimited cloud storage. Great for all your academic recordings! We are releasing Box for students in August of 2020. 

Zoom Pro or Zoom Healthcare

Tulane faculty, staff, and students have a Zoom sponsored account through Tulane. To access your account, please visit tulane.zoom.us and use your Tulane username and password to log in. The video conferencing platform is how faculty will conduct your classes and interact with your students, remotely.

Zoom Training and Tutorials

Zoom Webinars

A Zoom webinar is a view-only platform where only the host is visible and attendees cannot see each other. Tulane has two 100 user licenses, two 500 user licenses, and one single 1000 user license for webinars. To schedule a webinar, please click here (sign in may be required).

Zoom Webinars can be broadcast to Facebook Live. For a how-to guide, please click here.

Sharestream- archiving platform for academic recordings

ShareStream can be used for uploading, editing, storing, managing and delivering video and audio content in a secure environment. The ILC has Sharestream training. Please click here.

File Share/Network drive access

Fileshare/network drive access is only available when you are connected to the internal Tulane network. If you need to access your files remotely from the Tulane network drive, you will need to install the Virtual Private Network (VPN) client and Tulane's free Trend Micro antivirus solution on your device.

Step-by-Step Guide to Downloading Trend Micro Antivirus Software

To install a VPN client, please contact the Service Desk for assistance.

Respondus Monitor (Proctoring Service)

Proctoring services are available for remote exams. Please contact TeachAnywhere@tulane.edu for more information. However, Chromebooks are not compatible with this service. Therefore, students with Chromebooks will not be able to use Respondus Lock Down Browser during quizzes and exams if you require that platform in your class. 

Microsoft Teams (Collaboration Platform)

Teams is available for faculty and staff collaboration. A guide to Teams is available, please click here. If you need a collaboration tool for your students, please contact TeachAnywhere@tulane.edu.

VPN

For a quick guide to whether a Tulane application or website requires a Virtual Private Network (VPN) client to access from outside the internal network, please click here. If you are experiencing issues with your VPN, you may need to uninstall and reinstall it:

 For PC instructions click here.

For Mac instructions click here.

Gibson Portal

Kronos (HR/Payroll)

Oracle EBS (HR & Finance)

Banner & Stationary In-Office Desktop Only Apps

Only available on the internal network. If you need to access Banner remotely, a Virtual Private Network (VPN) client and anti-virus protection client can be installed on your device for remote access. Currently we have a limited number of concurrent connections, be sure to log off when your work is completed. IT is working to increase bandwidth and support for additional users. 

**Please note that a VPN cannot be used without first installing Trend Micro, Tulane's anti-virus solution.** 

Fileshare/Network drive access

Fileshare/network drive access is only available on the internal network. Please contact the Service Desk to have an IT representative assist you in migrating your files to Box cloud storage. If you need to access your files directly, a Virtual Private Network (VPN) client and Anti-Virus protection client can be installed on your device for remote access. Currently we have a limited number of concurrent connections; be sure to log off when your work is completed. IT is working to increase bandwidth and support for additional users.

**Please note that a VPN cannot be used without first installing Trend Micro, Tulane's Anti-Virus Solution.** 

Printing

Consult with your department about special printing procedures (i.e. (transcripts, diplomas, payroll checks). Please contact the Service Desk for further assistance.

Phone System

Several options are available for remote workers:

Clearspan Anywhere allows you to place and receive calls from a cell phone as if it was your Tulane desk phone.  Inbound calls to your Tulane phone will ring both your desk phone and cell phone.  Outbound calls will show your Tulane phone number as the Caller-ID.  To request this service please visit Request Clearspan Anywhere and sign in to access the request page.

  • A soft phone is an application which is available for Windows/Mac/Mobile devices. A soft phone can be used to place and receive calls just as if it was your desk phone. To request a soft phone please visit Request a soft phone and sign in to access the request page
  • Fax transmissions can be received as an email attachment. To request this service, please visit Request Virtual Fax and sign in to access the request page

Microsoft Teams (Collaboration Platform)

Teams is available for Faculty and Staff collaboration. A guide to Teams is available, please click here. If you need a collaboration tool for your Students, please contact TeachAnywhere@tulane.edu.

LabArchives

LabArchives is a secure, cloud-based electronic lab notebook (ELN) designed for research. This ELN system enables researchers to capture, manage, store, and share information and data. LabArchives facilitates collaboration amongst researchers within a lab, institution, and with external stakeholders.

Stationary In-Office Desktop Only Applications

Stationary In-Office Desktop Only Applications are only available on the internal network. If you need to access directly, a Virtual Private Network (VPN) client and Anti-Virus protection client can be installed on your device for remote access. Currently we have a limited number of concurrent connections, be sure to log off when your work is completed. IT is working to increase bandwidth and support for additional users. 

**Please note that a VPN cannot be used without first installing Trend Micro, Tulane's Anti-Virus Solution.** 

Decentralized Storage and Infrastructure

The Service Desk is here to assist with migrating your data to the data center. If your data cannot be migrated, you will need to contact your department head about creating a continuity plan.

 

Need Assistance ?

help@tulane.edu  |  504-988-8888

support.tulane.edu 

  • Browse the Knowledge Base.
  • Submit a service ticket.
  • Use the chat feature.