Onsite Support Services
Collaborate | Innovate | Deliver
Application Support and Troubleshooting
Assist with the support of all Tulane software applications such as Office 365, email, Tulane Administrative Systems, etc. Including but not limited to:
- Microsoft Office 365
- Tulane administrative systems
Computer Troubleshooting and Service
Provide technical support for Tulane owned computers in various ways including data backup and HD replacement, adding RAM, replacing accessories etc. Including but not limited to:
- Hard Drives
- Memory increases
- Power supplies
- CD/DVD/CDRW/Media Devices
Departmental Account email password resets
Manage password resets for departmental email accounts using an Office365 portal.
Desktop and Laptop Support for Mac and PC
Provide Tulane Community with advice on initial computer purchase and initial set-up including imaging, domain join and encryption.
- Add Software
- Domain Join
Duo Two-Factor setup and support
Help customers set up Duo on their phones.
Assist Tulane users with basic training on specific applications when requested. This is usually in the form of "How-To" as it relates to technology related questions across all campuses.
Lab and Classroom Support for SOPA
All Computer Labs and Classrooms within the School of Professional Advancement on the Elmwood and Biloxi campuses are supported by TS staff
Medical School Testing Periods
Medical School tests their students using online testing using either Examsoft or NBME software. Onsite supports the students since they use their personal computers for testing.
Mobile Device Support
Support both iOS and Android phones and tablets on the Tulane Network
- Windows Phones and Devices
Connect Tulane users to office network printers. Primary support for Xerox model printers
- MAC registration
- IP Address
- SMTP registration for Scan to email
Special Event Support
Provide Technical Support for ongoing special events that are critical to Administration priorities.
- HR Kronos training support
- HR health benefit enrollment sessions
- Tulane Board of Administrators
- New student Orientation
- Tech Day