Tulane University is transitioning from the Clearspan system to Zoom Phone as the current system is reaching its end of life. This will be the only phone option/system for the University. This migration offers end users three options Softphone, Hardphone or both.
Softphone: Utilizes your computer to answer phone calls through the Zoom application.
A softphone is a software-based phone that allows you to make and receive calls using your computer. It operates through the Zoom application, providing a virtual phone interface.
- Portability: Use it anywhere with an internet connection.
- Integration: Seamlessly integrates with other Zoom services like video conferencing.
- Cost-Effective: No need for additional hardware.
Example: Using your laptop or smartphone with the Zoom app to make calls.
Hardphone: A physical device on your desk used to make calls.
A hardphone is a traditional desk phone that connects to the Zoom Phone system. It functions like a regular phone but with advanced features provided by Zoom.
- Reliability: Consistent performance with dedicated hardware.
- Familiarity: Similar to traditional phone systems, making it easy for users who prefer physical devices.
- Advanced Features: Includes options like call forwarding, voicemail, and more.
Example: Poly Edge 220 and Poly Edge 550 desk phones.
Benefits of Zoom Phone
- Flexibility: Users can forward calls to their cell phones 24/7 or set specific business hours.
- Advanced Features: Includes call recording, voicemail transcription, call forwarding, and integration with other Zoom services.
- Unified Communication: Combines phone, video, and chat in one platform.
- User-Friendly: Easy to set up and manage with a simple interface.
Transition Process
- Identify Phones: Determine which phones need to be retained. Each phone incurs a charge, so removing unneeded phones results in savings.
- Decision Making: Departments decide whether end users need a physical hard phone or can transition to a softphone.
- Phone Number Migration: Existing phone numbers will be ported to the new Zoom Phone system, ensuring continuity and minimal disruption.
- Training Sessions: Training sessions will be offered to end users, along with a one-page tip sheet handed out before migration.
- Department/School Migration: Phones will be migrated by department/school to ensure a smooth transition.
