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Banner FAQ

Collaborate | Innovate | Deliver

Frequently Asked Questions about Banner

Whether you are new to Banner or not, the questions and answers below will make your Banner experience a better one!


  • How do I request access to Banner?
  1. Go the Service Now Catalog at:  

            https://tulane.service-now.com

  1. Sign in with your Tulane email name and password.
  2. Click on Self Service, Service Catalog, and Select Banner
  • How can I get Banner Training?

Send an email to help@tulane.edu, with the tag #Banner in the subject line.


  • Why can’t I use special characters such as “%!@#~$^*()?{}~” in my Tulane email password/Banner password?

Special characters cause problems in logins to several of Tulane’s systems, which use single-sign on. Please refrain from using special characters in your passwords.