Service Desk

Service Desk specialists are Tulane employees located right here on campus in the Information Technology offices at 1555 Poydras Ave. Service Desk specialists represent the front line of user support, answering technical support calls from Tulane students, faculty and staff. They proactively monitor all critical Tulane enterprise servers, software applications, and the university network so that problems can be identified before they affect Tulane users. Problems that cannot be resolved by Service Desk specialists are escalated directly to staff responsible for that technology for quick resolution.

Access the Service Desk at http://support.tulane.edu

Online: enter a support ticket at http://support.tulane.edu or write help@tulane.edu or search the Knowledge Base at https://tulane.service-now.com/kb

Chat: http://support.tulane.edu

Call us: From the Uptown Campus call Monday through Friday 7AM - 7PM at 504-862-8888 or extension 2-8888.

From the Downtown Campus, call 504-988-8888 or extension 8-8888

For more information about the Service Desk contact Michael Britt, Assistant Vice President for Service Delivery.