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Customer Support

Our Service Desk provides technology support seven days a week. Users can contact the support team by chat, email, phone, in-person, or submitting a request online.  

Log in to the support portal using your Tulane credentials to access our service catalog, search the knowledge base, request product information, or submit a support ticket. 

support.tulane.edu  |  504-988-8888  |  help@tulane.edu

Search the Knowledge Base.  |  Submit a support ticket online.  |  Chat with a Service Desk team member.

Hours of Operation:
Monday through Friday 7:00 AM - 9:00 PM
Saturday through Sunday 8:30 AM-5:00 PM

Walk up service is available at the service desk in the Technology Connection store
in the Lavin-Bernick Center (LBC) and the Technology Desk in the Learning Commons on the first floor of the Howard Tilton Library.

The Technology Connection Repair Center provides laptop and handheld support.