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Customer Support

Our Service Desk provides technology support seven days a week. Users can contact the support team by chat, email, phone, or submitting a request online.  

Log in to the support portal using your Tulane credentials to access our service catalog, search the knowledge base, request product information, or submit a support ticket.  |  504-988-8888  |

Search the Knowledge Base.  |  Submit a support ticket online.  |  Chat with a Service Desk team member.

Hours of Operation:
Monday through Friday 7:00 AM - 9:00 PM
Saturday through Sunday 8:30 AM-5:00 PM

Due to the recent pandemic, we are no longer offering walk-up support services inside the Howard-Tilton Memorial Library.

However, walk-up and technology device repair services are still available at the service desk in the Technology Connection store in the Lavin-Bernick Center (LBC) and the Technology Desk.

Faculty who need in-person support with the classroom technology, may request an appointment with our Classroom Experience Assistants.

Have a question about or need assistance with Tulane's teaching and learning platforms or using technology within your curriculum? Schedule a consultation with a representative from IT's Innovative Learning Center (ILC) or visit the ILC Hub using your TU credentials for training and help resources.