Email

Click here to read our latest Phishing Alert.

Login and Password FAQ

What is my Email User ID and Password?

Your email User ID is your Tulane University username with @tulane.edu added to the end. For example, if your Tulane University username is riptide, your email User ID is riptide@tulane.edu.

The password is the same password you use to access Gibson or Blackboard.

If you have forgotten your User ID, look in the online phonebook feature on the Tulane home page, or contact the Tulane Service Desk at (504) 988-8888.

If you have forgotten your password, you can reset your password at https://password.tulane.edu

I can't login to email.

Please check the following:

• Make sure you are using the correct user name and link:

  • Tulane Personal user accounts (username@tulane.edu):  http://outlook.com/tulane.edu

  • Resource/Department accounts (username@wave.tulane.edu):  http://outlook.com/wave.tulane.edu

  • TulaneAlumni.net forwarding accounts (username@tulanealumni.net):  http://outlook.com/tulanealumni.net  

• Reset your password at https://password.tulane.edu even if you are certain that you are using the correct password.
• Try completely closing your browser. Open a new browser session and log back into email. If you have a Hotmail or another service linked with Microsoft, your browser may still be logged into that account. A new browser session should correct this issue.
• If you are still having problems, please contact the Tulane Service Desk at (504) 988-8888.

If I reset my password directly on email will my password be reset for all other applications?

No, if you reset your password directly on the email site, then that password will correspond only to email. If you reset your password at https://password.tulane.edu it will reset your password for email and other University applications. If you prefer to maintain two separate passwords that is your prerogative, however the https://password.tulane.edu password utility will override the email password.

What are the email password requirements?

Password Rules

• The password is case-sensitive.
• The password can contain uppercase letters and lowercase letters.
• The password can contain numbers.
• The password can contain the following ASCII text characters:
• ` ~ ! @ # $ % ^ & * ( ) _ + - = { } | [ ] \ : " ; ' < > ? , . /
• The minimum password length is 6 characters.
• The maximum password length is 16 characters.

Password Restrictions The password can't contain any of the following items:

• Spaces.
• Non-English characters.
• The account name part of the e-mail address. For example, if the email address is riptide@tulane.edu, the password can't contain “tide.” This restriction isn't case-sensitive. Therefore, “TIDE” or “Tide” can't be used in the password for riptide@tulane.edu.
• The password can't contain the same word that is the answer to the Windows Live ID secret question that helps you reset your password if you forget it. For example, if the Windows Live ID secret question is Mother's birthplace, and “Seattle” is the answer, the password can't contain Seattle. This restriction isn't case-sensitive. Therefore, “SEATTLE” or “seattle” can't be used in the password.