Tulane IT is dedicated to university continuity through potential disease pandemics. We are working hard to address and solution all issues that may arise from university closures due to a pandemic.
Instructional Continuity Policy
| Essential Resource | Description and Guidance |
|---|---|
| Canvas (Learning Management System) | The ILC and CELT have provided a comprehensive training guide for online teaching. |
| Box (HIPAA Compliant File Storage) | All Faculty and Staff users have unlimited online cloud storage through Box. This storage is integrated with the Canvas LMS. Learn how to use Box in Canvas. |
| Zoom (Web Conference) | Zoom Video Conferencing is available for Faculty, Staff, and Students. Video conferencing is fully interactive and allows all participants the ability to see, speak, hear, and screen-share with each other. • ILC guide on Zoom training • Engaging with students remotely • In-depth learning tutorial |
| Zoom Events (formerly webinars) | To schedule a Zoom Event, please click here. For additional assistance pertaining to Zoom events, please contact the Service Desk. |
| Sharestream (Store Zoom video recordings) | The ShareStream Media Platform can be used for uploading, editing, storing, managing and delivering video and audio content in a secure environment. View ILC Sharestream training. |
| Fileshare/Network drive access | Fileshare/network drive access is only available on the internal network. Please contact the Service Desk to have an IT representative assist you in migrating your files to Box cloud storage. If you need to access your files directly, a Virtual Private Network (VPN) client and Anti-Virus protection client can be installed on your device for remote access. Currently we have a limited number of concurrent connections; be sure to log off when your work is completed. IT is working to increase bandwidth and support for additional users. • NOTE: a VPN cannot be used without first installing Trend Micro, Tulane's Anti-Virus Solution. • If you have not installed Trend Micro Anti-Virus Solution, view this step-by-step guide. • To install a VPN, please contact the Service Desk for assistance. |
| Respondus LockDown Browser (Proctoring Service) | Canvas quizzes can be administered in a course through Respondus LockDown Browser which requires a simple download. Students will take the quiz in the browser which will shut down all other applications on their computer while the quiz is in process. Learn more. |
| Microsoft Teams (Collaboration Platform) | Teams is available for Faculty, Staff and Student collaboration. View the guide. |
| Essential Resource | Description and Guidance |
|---|---|
| Gibson Portal | IT anticipates no disruption to normal use in the event of University closures. |
| Kronos (HR/Payroll) | IT anticipates no disruption to normal use in the event of University closures. Please check with your department if you use a physical time clock. |
| Oracle EBS (HR & Finance) | IT anticipates no disruption to normal use in the event of University closures. |
| Banner | Banner is only available on the internal network. If you need to access Banner directly, a Virtual Private Network (VPN) client and Anti-Virus protection client can be installed on your device for remote access. Currently we have a limited number of concurrent connections, be sure to log off when your work is completed. IT is working to increase bandwidth and support for additional users. • NOTE: a VPN cannot be used without first installing Trend Micro, Tulane's Anti-Virus Solution. • If you have not installed Trend Micro Anti-Virus Solution, view this step-by-step guide. • To install a VPN, please contact the Service Desk for assistance. |
| Stationary In-Office Desktop Only Applications | Stationary In-Office Desktop Only Applications are only available on the internal network. If you need to access directly, a Virtual Private Network (VPN) client and Anti-Virus protection client can be installed on your device for remote access. Currently we have a limited number of concurrent connections, be sure to log off when your work is completed. IT is working to increase bandwidth and support for additional users. • NOTE: a VPN cannot be used without first installing Trend Micro, Tulane's Anti-Virus Solution. • If you have not installed Trend Micro Anti-Virus Solution, view this step-by-step guide. • To install a VPN, please contact the Service Desk for assistance. |
| Fileshare/Network drive access | Fileshare/network drive access is only available on the internal network. Please contact the Service Desk to have an IT representative assist you in migrating your files to Box cloud storage. If you need to access your files directly, a Virtual Private Network (VPN) client and Anti-Virus protection client can be installed on your device for remote access. Currently we have a limited number of concurrent connections; be sure to log off when your work is completed. IT is working to increase bandwidth and support for additional users. • NOTE: a VPN cannot be used without first installing Trend Micro, Tulane's Anti-Virus Solution. • If you have not installed Trend Micro Anti-Virus Solution, view this step-by-step guide. • To install a VPN, please contact the Service Desk for assistance. |
| Printing (transcripts, diplomas, payroll checks) | Consult with your department about special printing procedures. Please contact the Service Desk for further assistance. |
| Internal Phone System | Softphones are virtual phones that are available to Windows/Mac/Mobile users. These phones will perform inbound and outbound calls from your office number. To request a softphone please visit support.tulane.edu and sign in to access the request page. Additionally, call forwarding can be set up through the Clearspan Portal. View a step-by-step guide on setting up call forwarding. |
| Zoom (Web Conference) | Zoom Video Conferencing is available for Faculty, Staff, and Students. Video conferencing is fully interactive and allows all participants the ability to see, speak, hear, and screen-share with each other. • ILC guide on Zoom training • Engaging with students remotely • In-depth learning tutorial |
| Zoom Events (formerly webinars) | To schedule a Zoom Event, please click here. For additional assistance pertaining to Zoom events, please contact the Service Desk. |
| Microsoft Teams (Collaboration Platform) | Teams is available for Faculty, Staff and Student collaboration. View the guide. |
| Essential Resource | Description and Guidance |
|---|---|
| Stationary In-Office Desktop Only Applications | Stationary In-Office Desktop Only Applications are only available on the internal network. If you need to access directly, a Virtual Private Network (VPN) client and Anti-Virus protection client can be installed on your device for remote access. Currently we have a limited number of concurrent connections, be sure to log off when your work is completed. IT is working to increase bandwidth and support for additional users. • NOTE: a VPN cannot be used without first installing Trend Micro, Tulane's Anti-Virus Solution. • If you have not installed Trend Micro Anti-Virus Solution, view this step-by-step guide. • To install a VPN, please contact the Service Desk for assistance. |
| Decentralized Storage and Infrastructure | The Service Desk is here to assist with migrating your data to the data center. If your data cannot be migrated, you will need to contact your department head about creating a continuity plan. |
