IT Guide to Teaching, Learning & Working Remotely

A guide designed to support and enhance academic and operational continuity, remotely. Whether teaching, learning or working, Tulane IT has the technology to support the Tulane community.

Tulane University's Instructional Continuity Policy

Contact the Service Desk for assistance.

Products & Services for Remote Work

Collaboration and Creative Applications

  • Microsoft 365
    Provides a variety of collaboration and productivity applications to Tulane employees, including but not limited to email, Teams, Office, OneNote, OneDrive, Forms, To-Do, Tasks by Planner and To Do, Sharepoint, and Power Apps. Log in to your Microsoft 365 account using your Tulane email and password. Read our Teams getting started guideJoin for Teams training or view our tutorials and knowledge base in the Tulane Teams Resource Hub.

  • Adobe Creative Cloud
    A set of creative applications that include Acrobat, InDesign, Photoshop, Illustrator, E-Sign, Forms, cloud storage and more. Sign in to your free Creative Cloud account with your TU email and password.

Computer Set Up (Home or Office)

  • Computer Loaners 
    Also found under Resources in Gibson.

  • New Computer and Device Requests
    Contact your department manager to request a new device.

  • New Computer and Device Setup
    If you have purchased a new device through Tulane, submit a New Computer and Device Setup request to ensure your device is set up properly.

  • Desktop Computer Setup Guide
    An at-home office device set up guide. 

Computer Labs and Virtual Desktops

  • AppsAnywhere,
    Virtual application delivery solution
    Access desktop applications (i.e., Adobe Creative Suite and other academic software) directly from your computer without having to install the software. Also, great for Mac users needing to access Windows-only software. Files edited or created from AppsAnywhere are deleted once the user logs out. Be sure to save your work to your Tulane Box or OneDrive account before logging out.

  • VMware Horizon virtual desktop,
    Remote Windows 10 desktop solution
    Great for remote department-wide application and data access for a consistent hybrid/remote experience. Access your local file shares and internal department resources. Anyone with an active Tulane account can log in. Either install the desktop client (recommended) or open the web client (quickest option). 

    Note: your work will not be saved on the virtual desktop, so be sure to save to your Tulane OneDrive and Box account.

    Have department software you would like to access on Horizon? Want to save documents to the virtual desktop? Submit a request with a business case.


Digital Forms, Surveys, and Digital Signatures

File Sharing

  • Local Network Drives
    Remotely accessing your local Tulane file shares and network drive requires a VPN connection and anti-virus protection on your device.

    READ CAREFULLY: All users must migrate to one of our free secure cloud storage and file sharing solutions, Box or OneDrive, by December 31, 2021. Easily access your account by logging in to either cloud storage solution using your Tulane email address and password. 

  • Cloud File Storage and Sharing 
    Securely access, manage, and share your files from anywhere on any device using one of Tulane's cloud storage solutions, Box or OneDrive. Easily log in to your Tulane cloud storage accounts using your Tulane email and password. Need help migrating your files? Contact the IT Service Desk for assistance. 

Password Reset (Tulane Account)

When not connected to the university's internet network (off campus), you must first connect to Tulane's Virtual Private Network (VPN) before resetting your Tulane password. Remember Tulane's password policy requires that passwords expire every 180 days.

Phone Options and Voicemail

Printing and Fax

  • Remote printing
    Consult with your department about special printing procedures (i.e., transcripts, diplomas, payroll checks) or contact the Service Desk for further assistance.

  • Virtual fax (electronic fax)
    Sent as email attachments, e-faxes may be requested using the request form.

Secured Network Connections

Connecting to Tulane's Virtual Private Network (VPN)
Certain Tulane applications and systems require a secured VPN connection (i.e., Banner) when not connected to the Tulane network on campus. Check the VPN applications and systems list to confirm if your app/system requires a VPN when working from a non-Tulane internet connection.

Webinars and Video Conferencing

  • Zoom Pro and Healthcare Accounts
    Employees each have an individual Zoom account through Tulane. Log in to your Tulane Zoom account from the portal,, using your Tulane email and password. For a HIPAA-compliant account, request Zoom for Healthcare.

  • Zoom Webinars and Reservations
    View our Zoom Webinar FAQs or submit a webinar reservation.

  • Microsoft Teams Meetings
    Quickly and easily set up meetings or place instant calls using Teams meetings. These accommodate up to 100+ participants and have similar features to Zoom meetings. Pro Tip: meeting chats save directly to your Teams chat and are easily accessible after the meeting ends. Learn more about Teams meetings.

  • Changing your meeting backgrounds for virtual meetings
    It's important to maintain your privacy while also conducting a professional and productive meeting when working remotely. To help limit background distractions and keep your personal space private, change your video background on Zoom or Teams for your virtual meetings. 

  • Managing meeting audio for you and your participants
    To minimize background noise during your virtual meetings, mute your audio during your video conference calls. Hosts may also control meeting participants audio from their meeting's settings in both Zoom and Teams. Pro Tip: If your audio becomes too choppy because of a low internet bandwidth, you can turn off yours or your participants video to improve your audio. 

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  • Submit a service ticket.
  • Use the chat feature.