IT Guide to Teaching, Learning & Working Remotely

Academic Software for remote learning

Microsoft 365

• Provides a variety of collaboration and productivity applications to Tulane employees, including but not limited to email, Teams, Office, OneNote, OneDrive, Forms, To-Do, Tasks by Planner and To Do, Sharepoint, and Power Apps. 
• Log in to your Microsoft 365 account using your Tulane email and password. 
• Read our Microsoft Teams: Getting Started guide. 
• Join for Teams training or view our tutorials and knowledge base in the Tulane Teams Resource Hub. 

Adobe Creative Cloud

• A set of creative applications that include Acrobat, InDesign, Photoshop, Illustrator, E-Sign, Forms, cloud storage and more. 
• Sign in to your free Creative Cloud account with your TU email and password.

• Computer Loaners: Also found under Resources in Gibson. 
• New Computer and Device Requests: Contact your department manager to request a new device. 
• New Computer and Device Setup: If you have purchased a new device through Tulane, submit a New Computer and Device Setup request to ensure your device is set up properly. 

Virtual Software Hub

• Virtual application delivery solution 
• Access desktop applications (i.e., Adobe Creative Suite and other academic software) directly from your computer without having to install the software. 
• Great for Mac users needing to access Windows-only software. 
• Files edited or created from Virtual Software Hub are deleted once the user logs out. Be sure to save your work to your Tulane Box or OneDrive account before logging out. 

VMware Horizon virtual desktop, horizon.tulane.edu

• Remote Windows desktop solution 
• Great for remote department-wide application and data access for a consistent hybrid/remote experience. 
• Access your local file shares and internal department resources. 
• Anyone with an active Tulane account can log in. Either install the desktop client (recommended) or open the web client (quickest option). 
• Note: your work will not be saved on the virtual desktop, so be sure to save to your Tulane OneDrive and Box account. 

Have department software you would like to access on Horizon? Want to save documents to the virtual desktop? Submit a request with a business case.

• Secure your Tulane accounts using Duo Multi-Factor Authentication. 
• Report phishing and scams using features in Outlook. 
• Forward unusual emails to security@tulane.edu. 
• Download anti-virus protection CrowdStrike. 
• Change and use unique passwords for your Tulane accounts.

Frevvo 

• Streamline complex workflows and collect large scale data for high impact operational and administrative processes. 
• Recommended for departmental purposes. 
• Requests approved on a case-by-case basis. Please allow one month lead time. Fill out an intake form. 

Adobe Forms and Electronic Signatures

• Turn PDFs into fillable forms with Prepare a Form or sign/send electronic signatures on digital forms using Adobe Sign. 
• Sign in to your Tulane Adobe Creative Cloud account using your TU credentials. 

Microsoft Forms (Microsoft 365)

• Create basic forms using the Microsoft Forms application. 
• Sign in using your Tulane credentials. 

Qualtrics Survey and Reporting Tool

• Design, develop, and distribute customizable digital surveys and forms that collect data analytics, provide reports, create workflows, and to report.

Local Network Drives 

• Remotely accessing your local Tulane file shares and network drive requires a VPN connection and anti-virus protection on your device. 
• Access your account by logging in to either cloud storage solution using your Tulane email address and password. 

Cloud File Storage and Sharing 

• Securely access, manage, and share your files from anywhere on any device using one of Tulane's cloud storage solutions, Box or OneDrive. 
• Log in to your Tulane cloud storage accounts using your Tulane email and password. 
• Need help migrating your files? Contact the IT Service Desk for assistance.

When not connected to the university's internet network (off campus), you must first connect to Tulane's Virtual Private Network (VPN) before resetting your Tulane password. Remember Tulane's password policy requires that passwords expire every 180 days. 

• Reset or change your password
• Guidelines for changing your password

Request a Tulane phone number

• If you are a new employee and need an assigned Tulane phone number or an existing employee who wishes to move or remove a phone line, please submit an analog line request. 
• Read more about phone features like forwarding, transferring, or conferencing calls from your Tulane desk phone. 

Call forwarding

• Forwarding your desk phone to your mobile or home phone requires you to call a designated ClearSpan Anywhere phone number before placing outbound calls. 
• All outbound calls are displayed as your Tulane phone number on caller IDs. Inbound calls ring to both your Tulane desk and secondary phone. 
• Request call forwarding.

Softphone calling app

• Clearspan Communicator, a desktop (Windows/Mac) and mobile (smart devices) app, functions like a virtual desk phone, allowing you to place/receive calls and check voicemail directly from the app. 
• Request a softphone.
• How do I use the softphone app?

Voicemail setup and management

• When you request a Tulane assigned phone number, you will receive a temporary passcode and instructions for setting up your voicemail via email from the IT Telecommunications Office. 
• Voicemail settings are managed in the Mitel Clearspan web portal. 
• Read more about voicemail.

Microsoft Teams calling and chat

• Use Teams to quickly call or chat with colleagues directly from your mobile or desktop device while protecting your personal information. 
• Log in to Teams using your Tulane email and password to access these features.

Remote printing 

• Consult with your department about special printing procedures (i.e., transcripts, diplomas, payroll checks) or contact the Service Desk for further assistance. 

Virtual fax (electronic fax) 

• Sent as email attachments, e-faxes may be requested using the request form.

Connecting to Tulane's Virtual Private Network (VPN) 

Certain Tulane applications and systems require a secured VPN connection (i.e., Banner) when not connected to the Tulane network on campus. Check the VPN applications and systems list to confirm if your app/system requires a VPN when working from a non-Tulane internet connection. 

• Access the Tulane VPN.
• Log off the VPN once you have completed your session. 
• Need help? Contact the Service Desk.

Zoom Pro Accounts

• Employees each have an individual Zoom account through Tulane. 
• Log in to your Tulane Zoom account from the portal, tulane.zoom.us, using your Tulane email and password. 

Zoom Events

• View our Zoom Webinar FAQs or submit a Zoom Event reservation. 

Microsoft Teams Meetings

• Quickly and easily set up meetings or place instant calls using Teams meetings. These accommodate up to 100+ participants and have similar features to Zoom meetings. 
• Pro Tip: meeting chats save directly to your Teams chat and are easily accessible after the meeting ends. 
• Learn more about Teams meetings. 

Changing your meeting backgrounds for virtual meetings

• It's important to maintain your privacy while also conducting a professional and productive meeting when working remotely. To help limit background distractions and keep your personal space private, change your video background on Zoom or on Teams for your virtual meetings. 

Managing meeting audio for you and your participants

• To minimize background noise during your virtual meetings, mute your audio during your video conference calls. 
• Hosts may also control meeting participants audio from their meeting's settings in both Zoom and Teams. 
• Pro Tip: If your audio becomes too choppy because of a low internet bandwidth, you can turn off yours or your participants video to improve your audio.